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Terms of Service

Last Updated: 5 November 2026

These Terms of Service ("Terms") govern your use of the website and Studio at aivideos.eu and of the AI Videos Studio app for Android on Google Play (together, the "service"), operated by AI VIDEOS ("we", "our", "us"). By creating an account or using the service, you agree to these Terms. If you do not agree, please do not use the service.

1. The Service

AI VIDEOS provides a self-serve Studio that gives you access to a curated set of third-party AI models for generating both images and videos from text prompts and settings you provide. We also offer director-led production services, which you can book and pay for online at aivideos.eu/services or arrange with us by agreement. Section 4 applies to those services.

2. Accounts

To use the Studio you must create an account by signing in with Google. You must be at least 18 years old. You are responsible for activity that occurs under your account. Free accounts receive a small daily allowance of generation credits: the balance refills up to a fixed cap once per day (UTC) so you can try the quality before purchasing. The daily allowance ends once you purchase any credit pack, and we may adjust or discontinue it at any time.

Free credits are a promotional allowance for genuine individual users. To protect the service from abuse, we automatically check new accounts for signs of automated or bulk account creation, or one person using several accounts (for example, many sign-ups from the same network or device in a short time). Where we suspect this, we may withhold or withdraw free credits from the account. This never affects credits you have bought: an account whose free credits are held can still purchase and use credits as normal. If you think your free credits were held by mistake, contact us and a person will review it.

3. Credits & Payment

  • Generations are paid for using credits. Each model and output type has a fixed, displayed credit cost before you generate.
  • Credits are purchased in packs via Stripe on the website, or via Google Play in the Android app. Prices are shown on our pricing page in EUR.
  • Credits never expire. You may use them whenever you like.
  • Credits have no cash value, are non-transferable, and are not redeemable for money.
  • If a generation fails for technical reasons, the credits for it are refunded to your balance automatically. Credits are not refunded simply because you are unhappy with an output (though you can regenerate).
  • Within 14 days of purchase you can ask for a refund of any unused credits from a pack, and we will refund the matching share of the price. Credits you have already used, and free or bonus credits, are not refundable. To ask, email hello@aivideos.eu. Nothing here affects your statutory rights.
  • Digital products (such as the Shot Ledger) are sold through Polar as merchant of record. Digital download: purchases are final once downloaded. If a file is faulty or missing, email hello@aivideos.eu within 10 days and we will replace it or refund you in full. By buying you ask for the download straight away and accept that the 14-day right to cancel ends once it starts.

4. Booked Production Services

This section applies when you book a production package on our services page, or agree a production project with us.

4.1 What you are buying

Each package is described on our services page: what is included, the video lengths, the number of revision rounds and the typical delivery time. The description shown when you book forms part of your contract with us.

4.2 Directed packages (Director's Cut, Brand Campaign)

  • You pay a deposit of 50% of the package price when you book. We invoice the remaining 50% when we deliver the finished work, payable within 7 days.
  • After reading your brief we send you a short creative plan. Production starts once you approve it.
  • Typical delivery is 5 to 7 working days from brief sign-off (your approval of the creative plan). Rush delivery (48 hours) may be available on request.
  • Revision rounds: Director's Cut includes 2, Brand Campaign includes 5. A revision round is one set of consolidated feedback applied in one pass. Extra rounds are quoted before we start them. Changes that alter the agreed brief (for example a new concept, script or product) are a new piece of work, which we will quote separately.
  • Cancellation: if you cancel before you approve the creative plan, we refund your deposit in full. Once you have approved the plan and production has started, the deposit is non-refundable, because it covers the creative and production work already done.

4.3 Monthly content plans (Starter, Growth, Pro)

  • Plans are billed monthly in advance through Stripe, starting on the day you book, and renew automatically each month until cancelled.
  • The minimum term is three months. After that you can cancel at any time by emailing hello@aivideos.eu. Cancellation takes effect at the end of the billing month in which you tell us, and no further payments are taken after that.
  • Each month's videos are delivered as one monthly drop, with one revision round per drop. Unused videos do not roll over to the next month.
  • We make the videos from the brand materials, photos and products you supply. You are responsible for supplying them in time. If we have not received what we need, that month's drop may be delayed, but the plan continues.
  • If you cancel during the minimum term, the remaining months of that term are still due. This does not affect the consumer cancellation right in 4.6.

4.4 Add-ons

Add-ons (such as a lip-sync presenter or voice-over) are quoted after we read your brief. They are only charged if you accept the quote.

4.5 Your materials

You confirm that you have the right to use everything you send us (logos, photos, footage, music, trademarks and likenesses), and that we may use it to make your videos. You keep ownership of your materials. We store uploaded files only for as long as we need them for your project.

4.6 Your right to cancel (consumers in the EU/EEA and the UK)

If you book as a consumer (not for your business), you normally have 14 days from booking to cancel. When you book, you ask us to start work straight away. If you cancel within the 14 days, we will refund what you paid, minus a fair amount for the work already done before you told us. Once we have fully delivered the service within the 14 days, the right to cancel no longer applies. To cancel, email hello@aivideos.eu. Nothing in these Terms affects your statutory rights.

4.7 Rights in the finished work

Once you have paid in full, you receive the commercial usage rights described in section 5 for the delivered videos, including advertising, social media and client work. We only show excerpts of your project in our portfolio with your permission.

4.8 Late or missed payments

If a balance invoice or a monthly payment is unpaid 14 days after its due date, we may pause work until it is paid.

5. Free Tier, Watermarks & Ownership

We want to be completely transparent about your rights to what you generate:

  • Free trial generations (made using complimentary credits) are intended for evaluation, not commercial use. Free images and video clips carry a small aivideos.eu mark.
  • Paid generations (made using purchased credits) are delivered watermark-free, and you receive a full commercial licence to use them, including for advertising, social media, broadcast, and client work.
  • Subject to the above, and to the extent permitted by law, you own the outputs you generate and are responsible for how you use them.
  • You retain ownership of the prompts you write.

Note on AI-generated content: the legal status of copyright in purely AI-generated works varies by jurisdiction and is still developing. We grant you the broadest rights we are able to, but we cannot guarantee that AI-generated outputs are protectable by copyright in every country.

6. Acceptable Use

You agree not to use the Studio to create, upload, or distribute content that:

  • Is illegal, or infringes the intellectual property, privacy, or other rights of any person
  • Depicts a real, identifiable person without their consent, or impersonates someone in a deceptive way
  • Is sexually explicit, depicts minors inappropriately, or is otherwise harmful or abusive
  • Promotes violence, hatred, harassment, or self-harm
  • Is intended to deceive, defraud, spread disinformation, or create deepfakes for malicious purposes
  • Contains prompts with confidential information or personal data about others that you are not authorised to use

We may suspend or terminate accounts that violate this section, and may remove content or report unlawful activity to the relevant authorities.

7. Third-Party Models

The Studio relies on third-party AI providers (principally via fal.ai) to generate outputs. Your use of the underlying models may also be subject to those providers' own usage policies. Model availability, capabilities, and pricing may change as providers update or retire models; we will keep the displayed model list and credit costs current.

8. Service Availability

We aim to keep the Studio available and reliable, but we provide the service on an "as is" and "as available" basis. We do not guarantee uninterrupted access, specific generation results, or that any particular model will remain available.

9. Limitation of Liability

To the maximum extent permitted by law, AI VIDEOS shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service, or for how you use the outputs you generate. Our total liability for any claim relating to the service shall not exceed the amount you paid us in the 12 months preceding the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Indemnity

You agree to indemnify and hold AI VIDEOS harmless from any claims, damages, or costs arising from your breach of these Terms, your misuse of the service, or your use of the content you generate.

11. Termination

You may stop using the service and request account deletion at any time. We may suspend or terminate your access if you breach these Terms. Any remaining credit balance is forfeited on termination for breach.

12. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and revise the "Last Updated" date. Continued use of the service after changes constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of Ireland, and any disputes shall be subject to the jurisdiction of the Irish courts, without prejudice to any mandatory consumer-protection rights you have in your country of residence.

14. Contact

Questions about these Terms? Contact us:

Email: hello@aivideos.eu

Operator: Richard Byrne (AI VIDEOS)

Postal address: 10 Holywell Avenue, Kilcoole, Co. Wicklow, A63 HT32, Ireland

AI Videos is a registered Irish business (CRO no. 796549)