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Privacy Policy

Last Updated: 11 November 2026

1. Introduction

AI VIDEOS ("we", "our", "us") operates the website and Studio at aivideos.eu. We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have, covering both general use of our website and use of our self-serve Studio for AI image and video generation.

2. Information We Collect

Account data: When you sign in to the Studio with Google, we receive your name, email address, and Google account identifier. We do not receive or store your Google password.

Generation data: When you use the Studio, we store the text prompts you submit, the model and settings you choose, the credit cost of each generation, and the resulting images or videos. This is needed to deliver your outputs, show your generation history, and operate the credit ledger.

Files you upload: When you add an image, video clip or audio track to a generation in the Studio (for example a start frame, a reference clip, or your own voice-over or music to use as the soundtrack), the file is stored in Vercel Blob and sent to fal.ai, which runs the model, so it can be used for that generation (images you attach can also go to Anthropic if you use the Prompt Director, as described in section 4). Uploaded files are deleted automatically within 3 days of being uploaded. Please only upload material you have the right to use, and bear in mind that a voice recording can identify the person speaking.

Payment data: Credit purchases are processed by Stripe on the website and by Google Play Billing in the Android app. We do not see or store your full card number: the payment processor handles card data directly. We store a record of your purchase (amount, credits granted and the transaction reference) for accounting and to credit your account. Digital products such as the Shot Ledger are sold through Polar, which acts as the merchant of record and processes the payment and any tax; we receive the order details (email address, amount and order reference) needed to deliver your download.

Contact data: If you contact us via our form or email, we collect your name and email address to respond to your enquiry.

Android app usage: The Android app sends us short notes when you reach certain screens or use certain buttons (for example signing in, tapping Generate, or a render finishing), with the time, the app version and short codes such as the model picked. They never contain your prompts, images or anything you type, are stored only by us with no third-party analytics service, are not shared or used for advertising, and are deleted with your account or automatically after 13 months. Details are in our app privacy policy.

Fraud-prevention data: Free credits attract people who create many accounts to collect them. When you sign in, we record the IP address you connect from (and, in the Android app, a random install ID the app creates for itself). We use these only to spot many accounts created from one network or one device and to decide whether an account receives free credits. We do not share them or use them for advertising, and we remove both when you delete your account. So that deleting and re-creating an account cannot be used to collect free credits again, we keep a one-way coded fingerprint of a deleted account's email address, which cannot be turned back into the address. Our legal basis is our legitimate interest in preventing abuse of free credits (GDPR Article 6(1)(f)). The check is automatic, only ever affects free credits (never credits you buy), and a person will review it if you contact us.

App integrity check. When you sign in on the Android app, and about once a day after that, the app asks Google Play for an integrity verdict. This tells us whether your copy of the app is the one distributed through Google Play, whether it was obtained through Play, whether the phone passes Google's device checks, and roughly how many such checks the phone has made recently. We use it for one purpose: to stop fake or automated accounts from collecting the free credits meant for real people. It never stops you signing in, creating or buying credits. We keep each verdict for 90 days, delete it with your account, and never sell or share it.

Usage data: We use Google Analytics to collect anonymised data about website traffic, such as pages visited, time on site, and device type. When you create a Studio account, start your first generation or buy a digital product on the website, our server also tells Google Analytics that this happened, with only the type of event and short codes such as the media type, model family, order reference, amount and currency. It never includes your name, email address, prompts or IP address. If you have accepted analytics cookies, the event is linked to your Google Analytics cookie ID (for a purchase, this ID is passed through our payment provider's checkout so it can be matched) so we can see which page led to it; if you have not, it is recorded under a random one-off ID that is linked to no one.

3. How We Use Your Information

  • To create and manage your account and credit balance
  • To process AI generations you request and deliver the outputs to you
  • To process payments and maintain purchase records
  • To provide your generation and transaction history
  • To respond to support enquiries
  • To improve our website, models, and service
  • To detect, prevent, and address fraud, abuse, or violations of our Terms

4. AI Generation & Third-Party Model Providers

To generate images and videos, the prompts and settings you submit, and any images, clips or audio you upload for that generation, are sent to the third-party AI providers whose models power the Studio. These providers process them solely to return a generated result. We select reputable providers, but we do not control their internal processing. The providers we use include:

  • fal.ai, and the model providers it routes requests to: runs every image and video model in the Studio
  • Anthropic: powers the Prompt Director. Only when you use it, the text of your brief, the settings you chose and up to four of the images you have attached (a start or end frame, reference images or images to edit, reduced in size first) are sent to Anthropic's Claude model so it can write a prompt that fits them. Anthropic processes them on our behalf to return text only. Under its commercial terms it does not train its models on this data, and it deletes it from its systems within 30 days unless it is needed to enforce its usage policy or the law requires otherwise. Nothing is sent to Anthropic if you do not use the Director.

Generated outputs are stored using Vercel Blob so they can be delivered to you and shown in your history, and are deleted automatically 14 days after they are made (except an output reported through our app, which is kept while we look into the report: see our app privacy policy, sections 4, 5 and 8). The record of the generation (prompt, model and credit cost) stays in your history. Please do not submit prompts containing personal data about others, confidential information, or anything you do not have the right to use.

5. Cookies

We use cookies to enhance your experience. These include:

  • Essential cookies: Required for sign-in, sessions, and core site function.
  • Analytics cookies: Google Analytics and Microsoft Clarity cookies that help us understand how visitors use the site. Microsoft Clarity runs only if you accept analytics cookies.

You can change or withdraw your choice at any time with the Cookie settings link at the foot of every page, or through your browser settings.

6. Third-Party Services (Sub-Processors)

  • Google: sign-in (OAuth) and website analytics
  • Stripe: payment processing on the website
  • Google Play Billing: payment processing for purchases in the Android app
  • fal.ai: AI model inference
  • Anthropic: the Prompt Director (your brief, settings and attached images, only when you use it)
  • Resend: sending email, such as purchase receipts, account messages and newsletters you sign up for
  • Vercel: hosting and generated-file storage
  • Neon: database hosting (account, credit, and generation records)
  • Namecheap Private Email: our mailboxes, and sending email such as purchase receipts and replies to your enquiries
  • Microsoft Clarity: website analytics (how visitors use our pages), only if you accept analytics cookies
  • YouTube: video players embedded in our gallery

International transfers: Some providers listed above are based in, or process data in, the United States. Where personal data leaves the EEA, it is protected by the EU-US Data Privacy Framework adequacy decision for certified providers, or otherwise by the European Commission's Standard Contractual Clauses in the provider's data processing terms.

7. GDPR: Your Rights

If you are located in the European Union or the European Economic Area (EEA), you have the following rights under the GDPR:

  • The right to access your personal data
  • The right to rectification
  • The right to erasure ("right to be forgotten")
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • The right to withdraw your consent at any time where we rely on it (for example, analytics cookies), using the Cookie settings link at the foot of every page. Withdrawing does not affect processing that took place before.
  • The right to lodge a complaint with a supervisory authority: in Ireland, the Data Protection Commission (dataprotection.ie), or the authority where you live or work.

To exercise any of these rights, contact us at hello@aivideos.eu. We will respond within one month.

8. Data Retention

We retain your account, credit, and generation records for as long as your account is active, and for a reasonable period afterwards for accounting, legal, and fraud-prevention purposes. You may request deletion of your account and associated data at any time. Contact-form submissions are retained for up to 2 years. Analytics data follows Google's retention policies.

9. Security

We implement reasonable technical and organisational measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new policy on this page and update the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: hello@aivideos.eu

Operator: Richard Byrne (AI VIDEOS)

Postal address: 10 Holywell Avenue, Kilcoole, Co. Wicklow, A63 HT32, Ireland

AI Videos is a registered Irish business (CRO no. 796549)